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What if I don't like your sheet?Updated a year ago

Then you get a refund. It’s as simple as that.

Your happiness is far more important to us than keeping your money for a product you don’t like. However, we know our product works extremely well, and we’re pretty sure you’ll love it.

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If you would like to make a return, please contact customer service, who will email a shipping label to you if we are liable for return shipping costs. You must email  us no later than 30 days from the original sale. Any returns postmarked after that date are not eligible for return or refund. Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return. All returns are subject to a deduction based on the original shipping and handling charge incurred for the order. This deduction applies even if a free shipping offer was applied to the order.

Once we have received a return, your refund will be processed as quickly as possible. Please allow up to 7 days for proper account validation, return inspection and bank clearing to occur.  

Any soap product or accessory, including body soaps, dish soaps, coconut coir dish scrub and cedar soap trays, that has been used is not eligible for a refund or return. Coconut coir dish scrub are not eligible for partial refunds – the entire purchase must be returned.

Please note that orders that are “Returned To Sender” or “Refused” are absolutely, 100% not eligible for refund and there are no exceptions to this policyDo not “Return To Sender” or “Refuse” a package. If you do so, you will not be able to get a refund. If you send a package back marked “Return To Sender” or “Refused” not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.  

WE RESERVE THE RIGHT TO REFUSE ANY RETURNS IN OUR SOLE DISCRETION.

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