# sheets-laundry-club-pro

> Public Help Center articles for sheets-laundry-club-pro.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Do you offer Carbon Neutral Shipping?](https://help.sheetslaundryclub.com/en-US/do-you-offer-carbon-neutral-shipping-262088.md): Thank you for looking to improve the environment, look at you go ROCK STAR!. Yes! We do have carbon Neutral Shipping. This is why there may be times that your package goes places that does not make sense before it reaches your destination!. We do shi
- [Where are Sheets products made?](https://help.sheetslaundryclub.com/en-US/where-are-sheets-products-made-262090.md): Most of our products are made in the states... WI, KY, GA, and NC. We do supplement a bit from China to keep up with the demand (laundry sheets). Every product is made under our patented formulation and all batches are tested for consistency. We unde
- [What is Sheets doing to help reduce single use plastic?](https://help.sheetslaundryclub.com/en-US/what-is-sheets-doing-to-help-reduce-single-use-plastic-262091.md): Here at Sheets Laundry Club, we are doing EVERYTHING we can to reduce single use plastic. Our products are all made with sustainable ingredients and packaged in recyclable materials.
- [Can I purchase Sheets products in store at a retail location?](https://help.sheetslaundryclub.com/en-US/can-i-purchase-sheets-products-in-store-at-a-retail-location-262092.md): Yes, you can purchase Sheets products at all Harris Teeter and Meijer locations.
- [I'd like to unsubscribe from your email newsletters.](https://help.sheetslaundryclub.com/en-US/i-d-like-to-unsubscribe-from-your-email-newsletters-262068.md): We are so sorry that you are not happy with our small company with a BIG mission. In order to stop getting our email newsletters, please scroll down to the bottom of the email and hit the “unsubscribe” link. This will remove you from our email list a
- [What are the Booster+ and Dishwasher Packs bags made out of?](https://help.sheetslaundryclub.com/en-US/what-are-the-booster-and-dishwasher-packs-bags-made-out-of-262010.md): We us an 8 oz Biodegradable Kraft Stand Up Pouch that is certified-- 100% Biodegradable & Compostable! That means you will be helping the environment by creating less waste!. This bag is made of 3 layers -- Paper, PLA layer will provide a high-barrie
- [What are the Eco Booster and Dishwasher Packs bags made of?](https://help.sheetslaundryclub.com/en-US/what-are-the-eco-booster-and-dishwasher-packs-bags-made-of-262011.md): Our bags for the oxy boosters and dishwasher tabs are made with PLA. PLA is made from renewable sources, such as starch (e.g. corn, potatoes, etc.), soy protein, cellulose, and lactic acid, it is compostable, but this process is only considered “comp
- [Are they natural?](https://help.sheetslaundryclub.com/en-US/are-they-natural-262022.md): They are made with natural ingredients. The ingredients are listed under the product page for you to check each shampoo’s ingredients list.
- [Are they safe for sensitive skin?](https://help.sheetslaundryclub.com/en-US/are-they-safe-for-sensitive-skin-262024.md): They are made with natural ingredients. We urge you to look in the ingredients of each formula. We are all different and react differently to each ingredient.
- [How do you use the Shampoo Bar?](https://help.sheetslaundryclub.com/en-US/how-do-you-use-the-shampoo-bar-262025.md): Using the fingertips, massage into the scalp & leave on while you finish your shower. Rinse out completely. If you normally use conditioner, apply it on the hair avoiding the scalp area. An apple cider rinse following the bar shampoo aids with manage
- [Is there a transition period when switching to a Solid Shampoo Bar?](https://help.sheetslaundryclub.com/en-US/is-there-a-transition-period-when-switching-to-a-solid-shampoo-bar-262028.md): Many of our customers have no break- in period. However, those with damaged hair, heavily treated hair, or hair with lots of residue and build-up do experience a transitional period when switching to natural hair care products. Typical transition per
- [Are they natural?](https://help.sheetslaundryclub.com/en-US/are-they-natural-262017.md): Our scent boosters do use synthetic fragrances, unlike our sheets that use natural essential oils. These synthetic fragrances are what cling to the clothes to make them smell AMAZING longer.
- [Are they safe for sensitive skin?](https://help.sheetslaundryclub.com/en-US/are-they-safe-for-sensitive-skin-262018.md): Our scent boosters do use synthetic fragrances, unlike our sheets that use natural essential oils. These synthetic fragrances are what cling to the clothes to make them smell AMAZING longer.
- [Where are they made?](https://help.sheetslaundryclub.com/en-US/where-are-they-made-262019.md): Our Scent Boosters are made right here the U.S.A!
- [How do I use the In-wash Scent Boosters?](https://help.sheetslaundryclub.com/en-US/how-do-i-use-the-in-wash-scent-boosters-262020.md): Great question! We recommend pouring a small amount of them into the lid of the tube, just enough to cover the bottom. After that, it is up to the user to determine if you want a stronger smell. If this is the case, please sprinkle more into the lid
- [Are the sheets safe for sensitive skin?](https://help.sheetslaundryclub.com/en-US/are-the-sheets-safe-for-sensitive-skin-262047.md): Yes. If you have sensitive skin, we recommend the Free and Clear formula.
- [How do I use the Dryer Sheets?](https://help.sheetslaundryclub.com/en-US/how-do-i-use-the-dryer-sheets-262048.md): The dryer sheets are just placed in the dryer along with your clothes. Set your drying time and walk away! Let the plant based softening agents do their magic!
- [Does Sheets Laundry Club use Petroleum-based plastics?](https://help.sheetslaundryclub.com/en-US/does-sheets-laundry-club-use-petroleum-based-plastics-262005.md): No, Sheets only use PLA in our packaging, we do not use any single-use plastics made from chemicals that come from the production of planet-warming fuels (gas, oil and even coal or crude oil) . Petroleum-based plastics may be fragmented, but cannot
- [Do you have customer reviews I can read?](https://help.sheetslaundryclub.com/en-US/do-you-have-customer-reviews-i-can-read-262058.md): We sure do! There is nothing to hide here! All reviews are posted right on our home page. Each product also has reviews. You just need to scroll down to see what our customers are saying about our products.
- [Are your products safe for septic tanks?](https://help.sheetslaundryclub.com/en-US/are-your-products-safe-for-septic-tanks-262060.md): Thank you for looking into Sheets Laundry Club. Our sheets are Septic Safe. Some of our biggest fans are full-time RVers!
- [Are your products safe for grey water systems?](https://help.sheetslaundryclub.com/en-US/are-your-products-safe-for-grey-water-systems-262061.md): Yes, our products are grey water safe! We would never use anything to harm the environment! Our goal is to improve, not harm our planet! Thank you for being a part of the mission!!!!
- [I have hard water. Can I use Sheets products?](https://help.sheetslaundryclub.com/en-US/i-have-hard-water-can-i-use-sheets-products-262062.md): Our sheets work in all types of water! Hard or Soft. The key to the sheets is water contact time!
- [Do your products have a shelf life or expiration date?](https://help.sheetslaundryclub.com/en-US/do-your-products-have-a-shelf-life-or-expiration-date-262063.md): The sheets have a shelf life of three years. The production date is on every box.
- [How do I remove sheet residue from my clothes?](https://help.sheetslaundryclub.com/en-US/how-do-i-remove-sheet-residue-from-my-clothes-262064.md): We are sorry to hear that this has happened. It is very rare for the sheets to not dissolve completely. Things happen from time to time, just like the leading pods. You are more than welcome to just soak the garment in some cold water and Whala! The
- [What is Sheets packaging made of?](https://help.sheetslaundryclub.com/en-US/what-is-sheets-packaging-made-of-262065.md): The packaging for our laundry sheets, dryer sheets, soaps, dish soaps, deodorants and shampoo bars are all made from recycled cardboard. Our bags for Booster+ and Dishwasher Packs are made with PLA. PLA is compostable, and made from renewable sources
- [Are your products safe for those with nut allergies?](https://help.sheetslaundryclub.com/en-US/are-your-products-safe-for-those-with-nut-allergies-262066.md): Our laundry sheets do include coconut oil derivatives. Please take care, if you are allergic to coconut oil or its components. The laundry sheets also contain vegetable oil. Some people are allergic to corn oil. We cannot confirm that the vegetable
- [Are Sheets laundry products compatible with all machines?](https://help.sheetslaundryclub.com/en-US/are-sheets-laundry-products-compatible-with-all-machines-262067.md): YES! All of our laundry products are compatible with all machines. Our laundry detergent sheets are specially formulated to have great performance in all washing machines - top loaders, front loaders, and HE machines. The key to our sheets is water
- [What are the ingredients in your products?](https://help.sheetslaundryclub.com/en-US/what-are-the-ingredients-in-your-products-262069.md): Water (extracted during manufacturing), naturally derived surfactants from coconut oil, polyvinyl alcohol, natural essential oil fragrance (Osmanthus). What is polyvinyl alcohol (PVA)?PVA is a biodegradable polymer used as our propriertary binding ag
- [Do you have any product reviews that I can read for the laundry sheets?](https://help.sheetslaundryclub.com/en-US/do-you-have-any-product-reviews-that-i-can-read-for-the-laundry-sheets-262049.md): Sure do! We have thousands of incredible reviews across our entire product line. They can be found at the bottom of each product page!. View our Laundry Sheet reviews here.
- [Are the laundry sheets gluten free?](https://help.sheetslaundryclub.com/en-US/are-the-laundry-sheets-gluten-free-262050.md): Yes, our sheets are gluten free!. Our sheets do include coconut oil derivatives. Please take care, if you are allergic to coconut oil or its components. The laundry detergent sheets also contain vegetable oil. Some people are allergic to corn oil. We
- [Where are your Laundry Detergent Sheets made?](https://help.sheetslaundryclub.com/en-US/where-are-your-laundry-detergent-sheets-made-262051.md): Most of our products are made in the states... WI, KY, GA, and NC. We do supplement a bit from China to keep up with the demand (laundry sheets). Every product is made under our patented formulation and all batches are tested for consistency. We unde
- [Are the laundry detergent sheets septic safe?](https://help.sheetslaundryclub.com/en-US/are-the-laundry-detergent-sheets-septic-safe-262052.md): Yes, our sheets are septic safe. They’re even a favorite for many RVers who rely on small septic systems!
- [Are your laundry detergent sheets compatible with HE machines?](https://help.sheetslaundryclub.com/en-US/are-your-laundry-detergent-sheets-compatible-with-he-machines-262053.md): YES! Our sheets are specially formulated to have great performance in all laundry machines - including HE machines. The key to our laundry detergent sheets is water contact time. We suggest placing your sheet into the washing machine first to maximiz
- [I have a small washer that uses very little detergent. What should I do?](https://help.sheetslaundryclub.com/en-US/i-have-a-small-washer-that-uses-very-little-detergent-what-should-i-do-262054.md): You can use our sheets like any other laundry product. One of our laundry sheets is equivalent to 2.5 Tablespoons of liquid detergent. If you only have a small load please feel free to tear or cut a sheet in half. They are perfect for hand-washing yo
- [I don’t see any suds. Will it clean?](https://help.sheetslaundryclub.com/en-US/i-dont-see-any-suds-will-it-clean-262055.md): Yes! Our laundry sheets contain anionic surfactants which means they have a positive and negative charge on either end of the molecule (Surfactants are found in all detergents). The head is negatively charged and the tail is positively charged. The m
- [Can your sheets be used on natural fibers like wool, silk, and cashmere?](https://help.sheetslaundryclub.com/en-US/can-your-sheets-be-used-on-natural-fibers-like-wool-silk-and-cashmere-262056.md): We recommend that you follow all your manufacturer washing instructions. Our sheets are gentle enough for wool but cashmere and silk take some tender loving care. We would hate to ruin such luxurious garments.
- [How do I use Laundry Detergent Sheets?](https://help.sheetslaundryclub.com/en-US/how-do-i-use-laundry-detergent-sheets-262057.md): 1. Remove your sheet.2. Place sheet in washer.3. Add clothes and wash. That's it. So easy your second-grader could do it, which we highly recommend btw ;). Our sheets are specially formulated to have great performance in all laundry machines - top lo
- [Are Sheets gluten free?](https://help.sheetslaundryclub.com/en-US/are-sheets-gluten-free-262073.md): They are! We use no products that contain gluten.
- [How do I use the sheet?](https://help.sheetslaundryclub.com/en-US/how-do-i-use-the-sheet-262074.md): For front loaders, place the sheet directly in the washer tub BEFORE adding clothes. You can also add the optional scent boosters at the same time. For top loaders, place the sheet on top of clothing, near where the water enters the washing machine.
- [Do the sheets work in cold or hard water?](https://help.sheetslaundryclub.com/en-US/do-the-sheets-work-in-cold-or-hard-water-262075.md): They do! We formulated them to dissolve in cold water and also work well in hard water.
- [Why are detergent sheets sold in 50 count and dryer sheets sold in 40 count?](https://help.sheetslaundryclub.com/en-US/why-are-detergent-sheets-sold-in-50-count-and-dryer-sheets-sold-in-40-count-262076.md): We provide 10 extra laundry detergent sheets to use in either extra large loads or to use for pretreating stains. For difficult stains, you can tear off a small piece of a sheet, rub into the stain(s) with a bit of water, let sit for 5 minutes, and w
- [How can a product that weighs so much less work as good as the competition?](https://help.sheetslaundryclub.com/en-US/how-can-a-product-that-weighs-so-much-less-work-as-good-as-the-competition-262077.md): Competing pods and liquids consist of 60-90% water. When you’re buying liquids, you’re paying for mostly water, and the transportation of that water. Our process extracts the water, leaving behind a concentrated sheet of natural detergent.
- [Do you have a "free & clear" formula?](https://help.sheetslaundryclub.com/en-US/do-you-have-a-free-clear-formula-262078.md): We do! You can find them here.
- [What does your sheet smell like?](https://help.sheetslaundryclub.com/en-US/what-does-your-sheet-smell-like-262079.md): Roses… Duh!. But seriously… our laundry sheets are fragranced with essential oil derived from Osmanthus blossoms. We have achieved an amazingly convincing fresh linen scent from nature. It doesn’t smell fake or overpowering. It legitimately smells li
- [Do you offer any other sustainable products?](https://help.sheetslaundryclub.com/en-US/do-you-offer-any-other-sustainable-products-262080.md): We do! With your support thus far, we've been able to expand into a whole line of sustainable Laundry, Kitchen and Self-Care products!
- [Does your sheet work in both top loading and HE front loaders?](https://help.sheetslaundryclub.com/en-US/does-your-sheet-work-in-both-top-loading-and-he-front-loaders-262081.md): YES! Our laundry detergent sheets are specially formulated to have great performance in all laundry machines. For top loaders, put your clothes in first, then add the detergent sheet on top. For front loaders, put that sheet in first, then add your c
- [Why don't my clothes come out with a scent?](https://help.sheetslaundryclub.com/en-US/why-don-t-my-clothes-come-out-with-a-scent-262082.md): Well… first, let’s make it clear that a “clean” smell doesn’t mean something is actually clean. You can saturate the shirt you take off tonight with perfume or cologne, and it will probably smell good, but that doesn’t mean it’s clean. Even though ou
- [What if I don't like your sheet?](https://help.sheetslaundryclub.com/en-US/what-if-i-don-t-like-your-sheet-262083.md): Then you get a refund. It’s as simple as that. Your happiness is far more important to us than keeping your money for a product you don’t like. However, we know our product works extremely well, and we’re pretty sure you’ll love it. -----------------
- [What does "natural" mean?](https://help.sheetslaundryclub.com/en-US/what-does-natural-mean-262084.md): It means a lot… but to summarize, it means we use no harsh chemicals. Our packaging is all-natural. Even our fragrance is all-natural, coming from Osmanthus essential oil. We qualify for Eco Certification and are in process of obtaining official Eco
- [Cruelty Free? Do you test on Animals?](https://help.sheetslaundryclub.com/en-US/cruelty-free-do-you-test-on-animals-262085.md): Absolutely not!. We use no animal byproducts and never test any of our ingredients or products on animals. Our founders are animal lovers!. Fun fact: Our original company name was going to be Moe's Laundry, named after our super cool, skateboarding F
- [What are the ingredients?](https://help.sheetslaundryclub.com/en-US/what-are-the-ingredients-262086.md): Water (extracted during manufacturing), naturally derived surfactants from coconut oil, polyvinyl alcohol, natural essential oil fragrance (Osmanthus). What is polyvinyl alcohol (PVA)?. PVA is a biodegradable polymer used as our proprietary binding a
- [Does your sheet actually work?](https://help.sheetslaundryclub.com/en-US/does-your-sheet-actually-work-262087.md): We get it. This is new. When something is new, it creates a sense of uncertainty. But let us reassure you – we spent a lot of time and money testing and doing side by side comparisons with our competition and big brand detergents in an effort to impr
- [How are orders shipped?](https://help.sheetslaundryclub.com/en-US/how-are-orders-shipped-262006.md): We ship with DHL who hands off to the USPS for delivery. There are some exceptions where USPS is the only mode of travel for your packages.
- [How do I make a return?](https://help.sheetslaundryclub.com/en-US/how-do-i-make-a-return-262008.md): If you would like to make a return, please contact customer service. We will be happy to send you a return label for all unopened packages. Once the items are back into the warehouse a refund will be issued. You must email us no later than 30 days f
- [My package tracking says it is delivered, but it's not here. Help!](https://help.sheetslaundryclub.com/en-US/my-package-tracking-says-it-is-delivered-but-it-s-not-here-help-262042.md): Sheets is responsible for each order during the time it is in transit until it is delivered to your specified delivery address. Once an order is delivered to your address and shows as delivered via carrier tracking information, responsibility for suc
- [Do you offer bulk or wholesale products?](https://help.sheetslaundryclub.com/en-US/do-you-offer-bulk-or-wholesale-products-262043.md): Yes, We do have a wholesale program!. Please visit our wholesale website to apply: https://wholesale.sheetslaundryclub.com/pages/apply. A wholesale agent will get back to you after they have looked over your application and put you into the system. Y
- [How much do your products cost?](https://help.sheetslaundryclub.com/en-US/how-much-do-your-products-cost-262044.md): Thank you for reaching out to us about our products! All product prices are listed on the individual product pages. View all products here. You can shop by category as well by hovering over the menu item 'Products' on our home page. All totals are ca
- [I received the wrong item. How can I fix this?](https://help.sheetslaundryclub.com/en-US/i-received-the-wrong-item-how-can-i-fix-this-262045.md): Oh no! We are so sorry that packed your order incorrectly, we are so embarrassed. We are only human here at Sheets Laundry Club and from time to time we make mistakes. Let us know what you ordered and we will send the correct item to you as soon as w
- [How do I change or cancel my order?](https://help.sheetslaundryclub.com/en-US/how-do-i-change-or-cancel-my-order-262046.md): All orders are finalized as soon as they are processed. They cannot be cancelled or changed once they are in “shipped status”. If you need to make a change to your order, please contact our customer support team as soon as possible at support@sheetsl
- [How can I reactivate my account?](https://help.sheetslaundryclub.com/en-US/how-can-i-reactivate-my-account-262041.md): Welcome Back! To reactivate your subscription, just log into our account. Under the My Subscription tab you will see your Inactive Subscription. Just hit the Reactivate Button and change your next shipment date!. Easy as that!. It is always a good id
- [How do I change my billing and shipping address?](https://help.sheetslaundryclub.com/en-US/how-do-i-change-my-billing-and-shipping-address-262016.md): On desktop:. On mobile/phone:
- [I have too much product and have another shipment coming soon!](https://help.sheetslaundryclub.com/en-US/i-have-too-much-product-and-have-another-shipment-coming-soon-262021.md): Too Much, No Problem! You can easily skip your next shipment, change your next shipment date, and adjust your frequency from your My Subscription page. Just log into your account and head to the My Subscriptions page. The power is at your fingertips!
- [Can I change my subscription frequency?](https://help.sheetslaundryclub.com/en-US/can-i-change-my-subscription-frequency-262023.md): Absolutely! We make changing frequency a breeze!
- [How do I edit my next shipment date on my subscription?](https://help.sheetslaundryclub.com/en-US/how-do-i-edit-my-next-shipment-date-on-my-subscription-262026.md): If you only want to post pone your shipment by a week or two, you can use the “Change Date” and set the next renewal date from the calendar that pops up.
- [Can I skip my next shipment?](https://help.sheetslaundryclub.com/en-US/can-i-skip-my-next-shipment-262029.md): You Bet!!! If you are not ready for a shipment yet, no problem. By hitting the Skip Order button you are skipping your renewal until the next frequency (shipping date). If you only want to post pone your shipment by a week or two, you can use the “Ch
- [How do I cancel my subscription?](https://help.sheetslaundryclub.com/en-US/how-do-i-cancel-my-subscription-262031.md): We are so sorry that you are not happy with our sustainable products and want to leave. You will be missed! Please drop us a line and let us know how we can improve for the future. To cancel your subscription, please log in to your account. Go to the
- [I didn’t mean to sign up for a subscription! What should I do?](https://help.sheetslaundryclub.com/en-US/i-didnt-mean-to-sign-up-for-a-subscription-what-should-i-do-262033.md): Didn't mean to sign up for a subscription?. No problem, just log into your account, go to your subscription and hit the “cancel subscription” button next to each product. If you had a renewal that was already shipped out to you and you do not want it
- [Can I swap scents on my subscription?](https://help.sheetslaundryclub.com/en-US/can-i-swap-scents-on-my-subscription-262035.md): Yes, you sure can! We do have a few items that you are able to swap scents. This can be done on all single items. The bundles and scent booster variety pack do not have this option. (we are working on getting this updated as well).
- [How do I add a product to my subscription?](https://help.sheetslaundryclub.com/en-US/how-do-i-add-a-product-to-my-subscription-262036.md): Great question! Thanks for you wanting to save on packing materials and emission!. There may be a few items that are not eligible to be added. In this case, you can make a separate order for the item. At check out you will be able to add a note that
- [Do I have to sign up for a subscription plan?](https://help.sheetslaundryclub.com/en-US/do-i-have-to-sign-up-for-a-subscription-plan-262037.md): NO WAY JOSE!!!!. We aren’t one of those companies that trap you in a subscription right away! You do not have to sign up for the subscription. You can choose the ONE TIME DELIVERY option on any product page.
- [What if I run out of something before my next box ships?](https://help.sheetslaundryclub.com/en-US/what-if-i-run-out-of-something-before-my-next-box-ships-262038.md): Not a problem! If you run out before your next renewal just log into your account. Head to the My Subscriptions icon. Once in your subscription, hit 'Send Now'. This will get an order processed for you early. Note: The system will change your next re
- [I thought I was on an automatic renewal program. What happened?](https://help.sheetslaundryclub.com/en-US/i-thought-i-was-on-an-automatic-renewal-program-what-happened-262039.md): Oh NO! We are so sorry that you have not gotten your order as planned. Please reach out to our customer service team at support@sheetslaundryclub.com. We will be happy to look deeper into this issue for you and get an order out as soon as we can!
- [Help! I’m running low, and I need a shipment now.](https://help.sheetslaundryclub.com/en-US/help-im-running-low-and-i-need-a-shipment-now-262040.md): Running low? That will never do!!! You can send your shipment now:. This will get an order processing for you. Please only hit the Send Now button once or you could have a double order on your hands!. It can take 5-10 minutes to get an order process