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How do I make a return?Updated a year ago

If you would like to make a return, please contact customer service.

We will be happy to send you a return label for all unopened packages. Once the items are back into the warehouse a refund will be issued. 

You must email  us no later than 30 days from the original sale. Any returns postmarked after that date are not eligible for return or refund. Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return.

Once we have received a return, your refund will be processed as quickly as possible. Please allow up to 7 days for proper account validation, return inspection and bank clearing to occur.

Any soap product or accessory, including body soaps, dish soaps, coconut coir dish scrub and cedar soap trays, that has been used is not eligible for a refund or return. Coconut coir dish scrub are not eligible for partial refunds – the entire purchase must be returned.

Please note that orders that are “Returned To Sender” or “Refused” are absolutely, 100% not eligible for refund and there are no exceptions to this policy. Do not “Return To Sender” or “Refuse” a package. If you do so, you will not be able to get a refund. If you send a package back marked “Return To Sender” or “Refused” not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.


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