General Order Questions

Account Questions

Subscription Questions

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833-274-3387 ext 1. or through our online chat!

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Order/Subscription Questions

Do you offer Carbon Neutral Shipping?

Where are Sheets products made?

What is Sheets doing to help reduce single use plastic?

Can I purchase Sheets products in store at a retail location?

Company

I'd like to unsubscribe from your email newsletters.

Unsubscribing

General Questions

What are the Booster+ and Dishwasher Packs bags made out of?

What are the Eco Booster and Dishwasher Packs bags made of?

Booster+ Stain Fighter

Are they natural?

Are they safe for sensitive skin?

How do you use the Shampoo Bar?

Is there a transition period when switching to a Solid Shampoo Bar?

Solid Shampoo Bar

Where are they made?

How do I use the In-wash Scent Boosters?

In-wash Scent Boosters

Are the sheets safe for sensitive skin?

How do I use the Dryer Sheets?

Dryer Sheets

Does Sheets Laundry Club use Petroleum-based plastics?

Do you have customer reviews I can read?

Are your products safe for septic tanks?

Are your products safe for grey water systems?

I have hard water. Can I use Sheets products?

Do your products have a shelf life or expiration date?

How do I remove sheet residue from my clothes?

What is Sheets packaging made of?

Are your products safe for those with nut allergies?

Are Sheets laundry products compatible with all machines?

What are the ingredients in your products?

General Product Questions

Do you have any product reviews that I can read for the laundry sheets?

Are the laundry sheets gluten free?

Where are your Laundry Detergent Sheets made?

Are the laundry detergent sheets septic safe?

Are your laundry detergent sheets compatible with HE machines?

I have a small washer that uses very little detergent. What should I do?

I don’t see any suds. Will it clean?

Can your sheets be used on natural fibers like wool, silk, and cashmere?

How do I use Laundry Detergent Sheets?

Are Sheets gluten free?

How do I use the sheet?

Do the sheets work in cold or hard water?

Why are detergent sheets sold in 50 count and dryer sheets sold in 40 count?

How can a product that weighs so much less work as good as the competition?

Do you have a "free & clear" formula?

What does your sheet smell like?

Do you offer any other sustainable products?

Does your sheet work in both top loading and HE front loaders?

Why don't my clothes come out with a scent?

What if I don't like your sheet?

What does "natural" mean?

Cruelty Free? Do you test on Animals?

What are the ingredients?

Does your sheet actually work?

Laundry Detergent Sheets

Product Questions

How are orders shipped?

How do I make a return?

Do you ship to Canada?

My package tracking says it is delivered, but it's not here. Help!

Do you offer bulk or wholesale products?

How much do your products cost?

I received the wrong item. How can I fix this?

How do I change or cancel my order?

How can I reactivate my account?

How do I change my billing and shipping address?

I have too much product and have another shipment coming soon!

Can I change my subscription frequency?

How do I edit my next shipment date on my subscription?

Can I skip my next shipment?

How do I cancel my subscription?

I didn’t mean to sign up for a subscription! What should I do?

Can I swap scents on my subscription?

How do I add a product to my subscription?

Do I have to sign up for a subscription plan?

What if I run out of something before my next box ships?

I thought I was on an automatic renewal program. What happened?

Help! I’m running low, and I need a shipment now.

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